Very reasonable return policies. Never paid return shipping when it wasn't my fault, too. <div class="gmail_quote">On Jun 12, 2012 2:55 PM, "Charles Ulrich" <<a href="mailto:charles@bityard.net">charles@bityard.net</a>> wrote: <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> On 2012-06-12 14:06, Chick Tower wrote: <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"> Time to shop somewhere else, I guess. </blockquote> Pretty unfortunate that Newegg's customer support seems to be going down the tubes. However, Lenovo has pretty excellent customer support for their Thinkpads and will send you an insured prepaid mailer for shipping the computer to their service center if something goes wrong within the warranty period. I've never had to return anything to Newegg, but I'm pretty sure they make you pay for shipping, even if the item was DOA. Charles _______________________________________________ linux-user mailing list <a href="mailto:linux-user@egr.msu.edu" target="_blank">linux-user@egr.msu.edu</a> <a href="http://mailman.egr.msu.edu/mailman/listinfo/linux-user" target="_blank">http://mailman.egr.msu.edu/mailman/listinfo/linux-user</a> </blockquote></div>