FWD: Re: Error Message <<#167609-281083#>>

Sean picasso@madflower.com
Wed, 25 Apr 2001 20:12:47 -0400 (EDT)


weird mine doesnt have that problem at all.
you might check out the 1.0 update which i believe fixes problems very
similar to yours..

On Wed, 25 Apr 2001, Edward Glowacki wrote:

> The following is my recent exchange with Handspring Tech Support regarding a problem with my Visor Deluxe.  (See my comments on the exchange below.)
>
> ----- Forwarded message from WajahKha <support@cl2.handspring.com> -----
> Date: Wed, 25 Apr 2001 14:23:09 GMT
> From: WajahKha <support@cl2.handspring.com>
> Subject: Re: Error Message <<#167609-281083#>>
> To: glowack2@msu.edu
>
> Dear Edward Glowacki,
>
> Thank you for your email.
> Please if you have any third party application on your visor delete those and hard reset again.
> Although you may have deleted the program from your handheld, it may have been archived in your desktop Backup folder. If this is the case, every time you synchronize that program will be reinstalled on to your Visor. You need to permanently delete the file:
> 1. Start the Windows Explorer program.
> 2. Follow the path C:\Program Files\Palm\<user name>\Backup (Note: some users may use a different drive)
> 3. Locate the file you are trying to permanently remove and delete it from the directory. It will almost always be a .prc (Program) or .pdb (Palm Database) file.
> Please down load HS_updater V 1.0 from www.handspring.com/support/softwareup.jhtml and install on your visor.  Please check for any fatal error after that.
> ther question please email us or call our technical support at 1 (716) 871 6448 (Mon - Fri 8 AM to 10 PM Sat - Sun 10 AM to 7 PM EST time)
>
>
> Thank you,
> Handspring Technical Support
>
> --- Original Message ---
> From: Edward Glowacki <glowack2@msu.edu>
> Received: 04/24/2001 10:15pm Eastern Standard Time
> To: technicalsupport <support@cl2.handspring.com>
> Subject: Error Message
>
> FROM: Edward Glowacki
> EMAIL: glowack2@msu.edu
> PHONE: (517) 355-4500 x235
> ZIP CODE: 48912
> INQUIRY_TYPE: Error Message
> CRADLE_TYPE: USB
> INSTALLED_OS: Win2000
> INSTALLED_SOFTWARE: Yes Installed
> PRODUCT: Visor_Deluxe
> COMMENTS: Occasionally when I power on the Visor, it will immediately
> give me a Fatal Error.  A soft reset brings it into an infinite
> loop where it displays the "Welcome to Palm Computing" splash screen
> over and over.  A system reset doesn't help, and you can't turn it
> off.  The only way to break the loop is to do a hard reset and lose
> all data.  This has happened to me several times now, usually when
> the battery is getting low, but today it hit me when the battery
> was nearly full.  As a result of this, I don't use my Visor as
> much, because I don't trust my data to be safe long enough to get
> it backed up onto my PC.  Any suggestions on how to fix this problem?
>
> ------ Please do not remove your unique tracking number! ------
> <<#167609-281083#>>
>
> ----- End forwarded message -----
>
> First of all, "OOoooo, I'm special, I have a *unique* tracking number!" ;)
>
> To analyze my report, "Every once in a while my Visor crashes, and
> on restart gets stuck in a loop, forcing a hard reset which erases
> all data."
>
> To analyze their response, "Strip it down to a bare minimum, wait around
> for a while to see if the problem continues."
>
> WTF?  From the Handspring web site, "A system reset tells your
> handheld to stop what it's doing and start over again, bypassing
> any system extensions." Which leads me to believe that it's only
> the PalmOS and the Visor hardware that is involved, as no 3rd party
> code, or extensions of any kind would be loaded.  Now didn't I say,
> in my error report, that a system reset didn't help?
>
> So basically Tech Support was worthless, but they did give me a
> (non-800) phone number to call for more help!  Sigh... gotta love
> embedded systems that you can't trust...
>
>