OT: Ebay question

[Mark Szidik]

I personally would not have used Marcel's words, but he has a
very good point.  All big U.S. corporations tend to put people
in the front-line trenches of customer service that have a woeful
lack of training.  This is, IMHO, the heart of Marcel's comment.

Think of Ed's recent problems with cable modems, my many
miserable experiences with Ameritech, etc., etc., etc.  Every
time I call a large company to place an order or for support I
run into people that know virtually nothing about their employers
own products and services.  I can't even count the number of
people at Ameritech that I have talked to about DSL that had
never even heard of it!  Ever ask an Ameritech phone rep to talk
to a manager?  Its like asking them to answer whats the qubed
root of 65.14.

These companies think of employees as cogs in the machinery and
don't spend a second to think of the impression that this leaves
the customer with.

I feel that the front-line people in any organizations should be
just as well trained and informed as anyone in the company.  They
are the interface between the company and the company - they
should make a good imoression.

I totally understand Marcel's fustration.  I would have used
different words, but his point is valid.

-Mark

> I found the comments to be rather offensive and uncalled for, and even
> after reading a page of blather it only explained your ignorance of the
> U.S. banking system. In fact I believe it is a banks right to hold the
> money for like 3 months for out-of-country balance transfers.
>
> Just like it is there right to hold personal checks for I believe a week,
> and 3 weeks for out-of-state withdraws. I am not fully aware of the rules,
> but someone that is familiar with the banking systems around the world
> should be.
>
>
>
> On Wed, 31 Oct 2001, Marcel Kunath wrote:
>
> > Very funny Jason =)
> >
> > You may find it offensive Julie but if I walk into a bank and want to transfer
> > money (no matter how much) and I got a girl or guy there 18 years old and I
> > know more about wire transfers than (s)he does simply from reading her/his body
> > language and her/his answers to my questions I fear about my money.
> >
> > Sorry for my strong comments but if you knew the scrutinized education German
> > bankers have to go through you wonder how anybody can trust a teller. I am not
> > against youth in the banking business. I am against having youth run a branch
> > and the manager not be available.
> >
> > I got a friend here in Oz who used to be a CEO of a international company with
> > branches in the USA. He quit te business and moved back to Oz. He is trying
> > since weeks to get his money back from the USA and the Americans are too
> > *beep*
> > to do a wire transfer even though he has proven tothem multiple times that he
> > is authorized to request this transaction from his account.
> >
> > Clearly it depends on who you make business with. Wire transfers are a stressy
> > subject for me due to my experience but I don't even want to expereince if
> > money ever gets wired to the wrong place and the loops you have to jump
> > through to prove that you have the right to get it back. Hence I am putting the
> > bar very high on banking services and how to please me. People who have not
> > moved around as much money as I have between countries don't get to see how
> > untrustworthy such action can be.
> >
> >
> > mk
> >
> >
> > >
> > > i believe you are reading into his statement a bit too much.  i am a college
> > > student, and a blondie.  i dont find it offensive.
> > >
> > > perhaps you are trying to imply a gender in his statement, which there is most
> >
> > > definately not.
> > >
> > > jason
> > >
> > > Julie wrote:
> > >
> > > > Marcel wrote:
> > > >
> > > > >I would always insist to
> > > > >ask for the manager first to make sure some college blondie ain't messing u
> > p.
> > > >
> > > > Um..did anyone else find this statement more than a little offensive?
> > > >
> > > > *julie
> > > >
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> > >
> > >
> >
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>