[GLLUG] Shared Email Accounts

[Sean O'Malley]

imap is probably a better bet, outlook or whatever should be able to
handle it.

I think you might want to seriously look for ticket tracking software
though. Having a centralized record of issues and replies in a would be
rather handy especially considering the lifespan of the usual Help Desk
people especially when the problems need to get escalated.




On Tue, 30 Sep 2003, Jeff Vanderlaan wrote:

> I have a two person Help Desk team that are both responsible for
> checking an email account.  Is IMAP the best solution so both can see
> what email has been read and responded to?  Our email server running on
> FreeBSD is configured for both IMAP and POP3.  They are both currently
> checking it with a POP3 clients set up to leave messages on the server,
> but it is starting to get confusing for them due to the bulk of email
> they are receiving.  If IMAP is the way to go, does anyone have a
> recommendation for a decent Windows based IMAP client?
>
> Jeff
>
> _______________________________________________
> linux-user mailing list
> linux-user at egr.msu.edu
> http://www.egr.msu.edu/mailman/listinfo/linux-user
>