[GLLUG] Web site access error & related diagnostics
Douglas L. Gordillo
dg at js.com.gt
Sun Apr 19 17:25:16 EDT 2009
Hi,
I think that the dns resolution might be the problem, name server lookup
here gets me the following ip for the domain nanosteps.net (69.93.1.52).
Question for David, I see that your trace route was to the address
69.93.1.56, is this the address you got from the nslookup? if so, I
think that would create the problem.
Here are some trace routes from my home network (suse) and from
Guatemala (Win server 2000), both accessed the site without any issues.
>From Guatemala:
C:\Documents and Settings\Administrator>tracert www.nanosteps.net
Tracing route to nanosteps.net [69.93.1.52]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.0.1
2 30 ms 99 ms 99 ms 192.168.1.254
3 16 ms 15 ms 18 ms 10.17.176.1
4 17 ms 17 ms 17 ms 10.192.2.101
5 19 ms 20 ms 18 ms 10.192.2.101
6 67 ms 68 ms 67 ms ge-3-4-nmi-edge04.nwnnetwork.net
[63.245.68.41]
7 66 ms 68 ms 66 ms 63.245.5.96
8 67 ms 69 ms 65 ms 63.245.5.117
9 109 ms 109 ms 109 ms xe-8-0-0.edge2.Miami1.Level3.net
[4.59.84.5]
10 109 ms 107 ms 107 ms ae-31-51.ebr1.Miami1.Level3.net
[4.69.138.94]
11 98 ms 103 ms 107 ms ae-2.ebr1.Dallas1.Level3.net [4.69.140.133]
12 113 ms 107 ms 107 ms ae-61-61.csw1.Dallas1.Level3.net
[4.69.136.122]
13 100 ms 101 ms 101 ms ae-14-69.car4.Dallas1.Level3.net
[4.68.19.6]
14 102 ms 101 ms 101 ms THE-PLANET.car4.Dallas1.Level3.net
[4.71.122.2]
15 101 ms 100 ms 101 ms te7-2.dsr02.dllstx3.theplanet.com
[70.87.253.26]
16 101 ms 101 ms 101 ms te1-3.dsr02.dllstx2.theplanet.com
[70.87.253.122]
17 100 ms 100 ms 100 ms 76.fe.5746.static.theplanet.com
[70.87.254.118]
18 101 ms 100 ms 100 ms server.vipreseller3.net [69.93.1.52]
Trace complete.
>From Lansing:
linux-ngaq:/home/douglas # traceroute www.nanosteps.net
traceroute to www.nanosteps.net (69.93.1.52), 30 hops max, 40 byte
packets using UDP
1 172.16.1.1 (172.16.1.1) 1.002 ms 0.943 ms 0.956 ms
2 69-89-100-1.dhcp.acd.net (69.89.100.1) 14.872 ms 10.820 ms
14.900 ms
3 207-179-120-5.static.acd.net (207.179.120.5) 13.914 ms 14.200
ms 14.014 ms
4 69-63-234-162.static.acd.net (69.63.234.162) 19.122 ms 19.598
ms 18.282 ms
5 sl-gw38-chi-1-0-2.sprintlink.net (144.223.75.153) 34.561 ms
27.230 ms 35.668 ms
6 sl-crs2-chi-0-15-5-0.sprintlink.net (144.232.2.159) 35.564 ms
35.578 ms 30.466 ms
7 sl-st30-chi-0-2-3-0.sprintlink.net (144.232.19.182) 33.223 ms
sl-st30-chi-0-12-5-0.sprintlink.net (144.232.19.236) 31.020 ms 33.237 ms
8 144.232.19.246 (144.232.19.246) 29.792 ms 27.919 ms 31.012 ms
9 The-Planet.GigabitEthernet7-3.ar2.DAL2.gblx.net (64.208.170.198)
55.393 ms 52.982 ms 48.035 ms
10 te7-2.dsr01.dllstx3.theplanet.com (70.87.253.10) 46.899 ms
te7-2.dsr02.dllstx3.theplanet.com (70.87.253.26) 47.065 ms
te9-2.dsr02.dllstx3.theplanet.com (70.87.253.30) 50.015 ms
11 te1-3.dsr02.dllstx2.theplanet.com (70.87.253.122) 50.862 ms
51.181 ms 45.229 ms
12 76.fe.5746.static.theplanet.com (70.87.254.118) 48.816 ms
72.fe.5746.static.theplanet.com (70.87.254.114) 53.183 ms 52.887 ms
13 server.vipreseller3.net (69.93.1.52) 52.906 ms 51.184 ms 51.003 ms
Douglas Gordillo
David Singer wrote:
> The site does NOT work for me :(
>
> You have a few DNS errors http://www.intodns.com/nanosteps.net but
> nothing major.
>
>
> You should sign up for http://www.montastic.com/ the issue may be
> intermittant downtime and unrelated to any browser config. for the
> record I am running Ubuntu 8.04 FF 3.0.8
>
> root at sniffles:~# tracert 69.93.1.56
> traceroute to 69.93.1.56 (69.93.1.56), 30 hops max, 40 byte packets
> 1 AP01 (192.168.43.2) 0.811 ms 1.660 ms 1.898 ms
> 2 c-208-53-106-1.chrlmi.cablespeed.com
> <http://c-208-53-106-1.chrlmi.cablespeed.com> (208.53.106.1) 65.149
> ms 81.437 ms 81.447 ms
> 3 c-24-56-220-113.chrlmi.cablespeed.com
> <http://c-24-56-220-113.chrlmi.cablespeed.com> (24.56.220.113) 81.444
> ms 81.460 ms 81.940 ms
> 4 65.42.25.25 (65.42.25.25) 83.176 ms 83.545 ms *
> 5 * * *
> 6 * * *
> 7 * * *
> 8 * * *
> 9 * ae-6.ebr1.Chicago2.Level3.net
> <http://ae-6.ebr1.Chicago2.Level3.net> (4.69.140.190) 21.798 ms
> 27.807 ms
> 10 * * *
> 11 * * *
> 12 * * *
> 13 * * *
> 14 * * ae-24-79.car4.Dallas1.Level3.net
> <http://ae-24-79.car4.Dallas1.Level3.net> (4.68.19.70) 56.512 ms
> 15 THE-PLANET.car4.Dallas1.Level3.net
> <http://THE-PLANET.car4.Dallas1.Level3.net> (4.71.122.2) 72.155 ms
> 74.019 ms 80.414 ms
> 16 te7-2.dsr01.dllstx3.theplanet.com
> <http://te7-2.dsr01.dllstx3.theplanet.com> (70.87.253.10) 90.982 ms
> 97.117 ms 97.344 ms
> 17 76.fd.5746.static.theplanet.com
> <http://76.fd.5746.static.theplanet.com> (70.87.253.118) 98.313 ms
> 98.898 ms 99.389 ms
> 18 72.fe.5746.static.theplanet.com
> <http://72.fe.5746.static.theplanet.com> (70.87.254.114) 102.014 ms
> 102.308 ms 102.552 ms
> 19 38.1.5d45.static.theplanet.com
> <http://38.1.5d45.static.theplanet.com> (69.93.1.56) 113.991 ms
> 114.123 ms 114.384 ms
> root at sniffles:~#
>
> -David
>
> On Sat, Apr 18, 2009 at 5:00 PM, Frank Dolinar
> <frank.dolinar at comcast.net <mailto:frank.dolinar at comcast.net>> wrote:
>
> To everyone I talked with on Thursday and anyone else who's
> interested...
>
> My friend John was trying to access a page on my website and was
> unable to do so.
> Based on what he was doing, the fact that I can reach my website
> and this specific page from any machine, OS, & browser that I've
> tried, I don't know what his problem is.
> (I've tried several machines, at home and at work, variously using
> WinXP Pro SP2, Mac OS X 10.4, and Ubuntu Linux 8.04 as operating
> systems and IE 6 / 7, FireFox 3.0.8, Opera 9.64 , and Safari 4.528
> as browsers. I have IE and FireFox on my XP machine at work; IE,
> FireFox, Opera, and Safari on my XP machine at home, Firefox &
> Safari on my MacBook, and Firefox on my Ubuntu computer at home.
> Had no problem with any configuration.)
>
> He provided an output from a diagnostic run. If anyone identifies
> some sort of smoking gun in the diagnostic data, or if you try the
> URL and are unable to get in and can provide some illumination of
> this or possible other problems, I'd appreciate hearing whatever
> you have to offer.
>
> I also notice in the diagnostic data he provided that I see a lot
> of references to www.microsoft.com <http://www.microsoft.com> in
> the text, but no reference to www.nanosteps.net
> <http://www.nanosteps.net> (i.e. my website).
> The only thing I can think is that he's running a version of Vista
> and it's blocking his access.
> Is this a whitelisting problem of some sort? If so, does anyone
> know how to fix it?
>
> As usual, any help will be much appreciated.
>
> Thanks,
> Frank
>
> P.S. John's email text to me is shown below:
>
> ---------------------------------------------
>
> I tried to log into http://www.nanosteps.net/~DiabologicNew.html <http://www.nanosteps.net/%7EDiabologicNew.html> and got a message that I could not connect to the page. I'm attaching the diagnostics.
>
>
> ---------------------------------------------
>
> --
> *================================================================*
> * Frank Dolinar frank.dolinar at comcast.net <mailto:frank.dolinar at comcast.net> *
> * nanoSteps, LLC www.nanosteps.net <http://www.nanosteps.net> *
> * PO Box 886 517.351.1899 *
> * East Lansing, MI 48826-0886 *
> *----------------------------------------------------------------*
> * Dream big, aim high, shoot for the stars... *
> * and learn everything you can along the way. *
> *================================================================*
>
>
>
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