OT: Mac support question

[Mark Szidik]

Thanks for the suggestions.  I'll pass them along to my user.

______________________________________________________________________
Mark Szidik
System Administrator           Ph: 517.694.4242 x17  Fax: 517.694.9303
Michigan Library Consortium    http://www.mlc.lib.mi.us

On Thu, 1 Feb 2001, Sean wrote:

> trash the Finder Preferences File, the System Preferences file, and reboot
> building the desktop (hold down option-command through the boot until it
> asks you if you want to rebuild it.) or alternatively you can get a
> program like filebuddy or hold the option-key down and look for invisible
> files and look for the Desktop DB and Desktop DF files and drag those to
> the trash and restart.
>
> This is a generic fix, and it _might_actually be caused by some POS
> software like M$ Office Manager, the AOL extension,(puts an icon in the
> menu bar), or sometimes the IdleTime extension.
>
> To isolate _which_ POS software is causing the problem
> You can go into the Control panels and select the Extension Manager.
> And you should be able to create new sets of different loading extensions,
> as well as pick only Apple extensions and start trying by the process of
> elimination. (half on, half off)
>
> This is about as much help as I can be without knowing more information
> (which model iMac and what version of the os, etc)
>
> I suspect rebuilding the desktop, will fix it.
>
>
>
>
> On Thu, 1 Feb 2001, Mark Szidik wrote:
>
> >
> > One of the bad things about being a techie is the questions that you
> > constantly get from people about their home machines.  Here is one.
> > Any of the Mac users out there have ideas?
> >
> >
> > >why would my sons iMac be running totally slow (like minutes before it
> > >will kick from one screen to another) and bombs when I try and use a
> > >program from a CD?  If there are a ton of possibilities and not just
> > >one or two that could be the culprit - just say so and and I'll take it
> > >in for a go-over at Eubulous....
> >
> >
> > Thanks,
> >
> > Mark
> >
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> >
>
>