[GLLUG] Linux and ATTBI Question

[Brad Fears]

ATTBI isn't so easy.  You can't call them unless you have run their
software.  Even then, they only know how to read the troubleshooting
steps in their manuals, so don't expect much from their tech support. 
It seems like the last time I called about an outage, they began to
inquire about how much memory my machine had, and what browser I was
using.  Makes you want to reach out and strangle someone.

--Brad Fears

On Fri, 2002-09-27 at 10:59, Cory Spitz wrote:
> I'm not familiar with ATTBI, but Time Warner cable does the same
> thing.  They call it 'provisioning' the modem.  Just write down the
> MAC address of whatever you have the cable modem plugged into and give
> 'em a call.  Tell them the MAC address and turn on your DHCP client.
> You should be good to go from there.  At least that's how it works
> with Time Warner.  I would suspect things aren't much different over
> there.
> 
> -Cory
> 
> 
> 
> On 27 Sep 2002, Brad Fears wrote:
> 
> > You have to run *part* of their software to register *a* MAC address for
> > your cable modem.  Once you're set up, and you can get an IP address via
> > DHCP, you get rid of their software and run whatever OS you like.  You
> > don't even need to use the same NIC once it's all setup, they just keep
> > a database for accountability.
> >
> > My suggestion would be to find someone with a Windows laptop, run their
> > stupid software to get an initial IP, and then hook up the 95 box, and
> > all should be well.
> >
> > --Brad Fears
> >
> > On Fri, 2002-09-27 at 10:31, Brian Hoort wrote:
> > > This question is a masked Linux question, because I am considering getting
> > > ATTBI at home for my Linux box, and this same problem would apply (cannot
> > > run their Windows setup software):
> > >
> > > I am trying to setup ATTBI on a friends ancient Win95 computer. Their
> > > install CD is 150 MBs, runs slower than molasses, and keeps finding reasons
> > > why it won't run. First there wasn't enough space, now it says it needs W95
> > > service pack. I don't have hours to sit here and muck with it, downloading
> > > service releases etc. on his slow modem.
> > >
> > > Can't I just input the right network settings and a correct computer name
> > > and get this thing running? What info do I need to know? My experience with
> > > these companies is that if I won't run their installer, they won't work
> > > with me.
> > >
> > > Apologies, and Thank You,
> > >
> > >
> > >
> > > --
> > > Brian Hoort
> > >
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