[GLLUG] Shared Email Accounts

[Michael Watters]

Sean O'Malley wrote:
> imap is probably a better bet, outlook or whatever should be able to
> handle it.
> 
> I think you might want to seriously look for ticket tracking software
> though. Having a centralized record of issues and replies in a would be
> rather handy especially considering the lifespan of the usual Help Desk
> people especially when the problems need to get escalated.
> 
> 
> 
> 
> On Tue, 30 Sep 2003, Jeff Vanderlaan wrote:
> 
> 
>>I have a two person Help Desk team that are both responsible for
>>checking an email account.  Is IMAP the best solution so both can see
>>what email has been read and responded to?  Our email server running on
>>FreeBSD is configured for both IMAP and POP3.  They are both currently
>>checking it with a POP3 clients set up to leave messages on the server,
>>but it is starting to get confusing for them due to the bulk of email
>>they are receiving.  If IMAP is the way to go, does anyone have a
>>recommendation for a decent Windows based IMAP client?
>>
>>Jeff
>>
>>_______________________________________________
>>linux-user mailing list
>>linux-user at egr.msu.edu
>>http://www.egr.msu.edu/mailman/listinfo/linux-user
>>
> 
> 
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> 

I second getting a true help desk tracking system.  There is an 
excellent one available at http://www.sourceforge.net/projects/helpmeict

It is based on PHP and uses Postgresql as the backend.