[GLLUG] Shared Email Accounts

[Mike Rambo]

On Thu, 2003-10-02 at 13:11, Michael Watters wrote:
> Sean O'Malley wrote:
> > imap is probably a better bet, outlook or whatever should be able to
> > handle it.
> > 
> > I think you might want to seriously look for ticket tracking software
> > though. Having a centralized record of issues and replies in a would be
> > rather handy especially considering the lifespan of the usual Help Desk
> > people especially when the problems need to get escalated.
> > 
> I second getting a true help desk tracking system.  There is an 
> excellent one available at http://www.sourceforge.net/projects/helpmeict
> 
> It is based on PHP and uses Postgresql as the backend.
> 

We have tracking systems (currently a proprietary one we hope to soon
switch to one php/mysql based). What Jeff is referring to is one of
the ways users have of getting workorders in the tracking system -
that of an email to techhelp. Both of the help desk people need to
access that one email account without getting confused over what has
and has not been already handled. The only way I had thought of when
I saw the post was to use a webmail client (something someone else
thought of yesterday too). Jeff was asking whether imap would help
solve the problem of two people accessing one email account in order
to get workorders into the tracking system.


 --
Mike Rambo
mrambo at lsd.k12.mi.us

NOTE: In order to control energy costs the light at the end 
of the tunnel has been shut off until further notice...