[GLLUG] Service support software]

[Perry_rg]

Eric,
 
I would also suggest going to the http://www.sourceforge.net/  home page and doing a search on the terms: trouble ticket management.  There are a number of interesting looking listings that might meet your needs, depending on the specifics of what you are looking for.
 
Here is one listing that was specific to trouble tickets and tracking computer hardware & software:
 
https://sourceforge.net/projects/irm/
 
"IRM (Information Resource Manager) is a Web-based asset tracking and trouble ticketing system built for IT departments and helpdesks. It keeps detailed information, both hardware and software, about each computer and network device in your organisation, as well as a complete history."
 
There were also a couple of listings for website content management software packages that I want to check into further, and that other folks on this list might be interested in as well:
 
https://sourceforge.net/projects/xoops/
 
"XOOPS is a dynamic web content management system written in PHP for the MySQL database. It's object orientation makes it an ideal tool for developing small to large community websites, intra company and corporate portals, weblogs and much more."
 
https://sourceforge.net/projects/phpwebsite/
 
"Developed by the Web Technology Group at Appalachian State University, phpWebSite provides a complete web site content management system ( CMS ). All client output is XHTML 1.0 and meets the W3C's Web Accessibility Initiative requirements."
 
Perry Godwin
Thelema Networks
P.O. Box 25005
Lansing, MI 48909-5005
Tel: 517-485-2544
Email: peregryn2356 at yahoo.com


Jason Green <greenja6 at msu.edu> wrote:
I haven't used this, but TuxShop looks promising. Simple point of sale 
system with client management. SQL based, GPL'd, cross-platform. 
http://tuxshop.sourceforge.net/features.php

Eric Miller wrote:

>I'm google-ing for service support and crm software but I know some of
>you might already be using something - so I thought I'd ask for
>suggestions. Something that can issue/track trouble tickets, provide a
>knowledge base so I can search for prior solutions to problems, and
>billing I guess for a start. Any other features I should look for?
>
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