[GLLUG] Service support software]

[Mike Reed]

I second the recommendation for sourceforge search.  I was looking for 
something similar recently and I found a lot of results searching for 
"helpdesk".

One system I liked was OneOrZero [http://www.oneorzero.com/].  It has a 
good feature set and was simple to setup and use.  GPL.  PHP 4+, MySQL

- Mike

> Eric,
>  
> I would also suggest going to the http://www.sourceforge.net/  home 
> page and doing a search on the terms: trouble ticket management.  
> There are a number of interesting looking listings that might meet 
> your needs, depending on the specifics of what you are looking for.
>  
> Here is one listing that was specific to trouble tickets and tracking 
> computer hardware & software:
>  
> https://sourceforge.net/projects/irm/
>  
> "IRM (Information Resource Manager) is a Web-based asset tracking and 
> trouble ticketing system built for IT departments and helpdesks. It 
> keeps detailed information, both hardware and software, about each 
> computer and network device in your organisation, as well as a 
> complete history."
>  
> There were also a couple of listings for website content management 
> software packages that I want to check into further, and that other 
> folks on this list might be interested in as well:
>  
> https://sourceforge.net/projects/xoops/
>  
> "XOOPS is a dynamic web content management system written in PHP for 
> the MySQL database. It's object orientation makes it an ideal tool for 
> developing small to large community websites, intra company and 
> corporate portals, weblogs and much more."
>  
> https://sourceforge.net/projects/phpwebsite/
>  
> "Developed by the Web Technology Group at Appalachian State 
> University, phpWebSite provides a complete web site content management 
> system ( CMS ). All client output is XHTML 1.0 and meets the W3C's Web 
> Accessibility Initiative requirements."
>  
> Perry Godwin
> Thelema Networks
> P.O. Box 25005
> Lansing, MI 48909-5005
> Tel: 517-485-2544
> Email: peregryn2356 at yahoo.com <mailto:peregryn2356 at yahoo.com>
>
>
> */Jason Green <greenja6 at msu.edu>/* wrote:
>
>     I haven't used this, but TuxShop looks promising. Simple point of
>     sale
>     system with client management. SQL based, GPL'd, cross-platform.
>     http://tuxshop.sourceforge.net/features.php
>
>     Eric Miller wrote:
>
>     >I'm google-ing for service support and crm software but I know
>     some of
>     >you might already be using something - so I thought I'd ask for
>     >suggestions. Something that can issue/track trouble tickets,
>     provide a
>     >knowledge base so I can search for prior solutions to problems, and
>     >billing I guess for a start. Any other features I should look for?
>     >
>