[GLLUG] Service support software]

[Perry_rg]

Eric,
 
I would be interested in hearing about your experiences with the software that you end up picking.  I will probably be implementing similar software in the future myself.
 
Perry Godwin
Thelema Networks
Tel: 517-485-2544
Email: peregryn2356 at yahoo.com 

Eric Miller <eric.john.miller at gmail.com> wrote:
Thanks to everyone for their suggestions and comments. I've got several
to look into!

Eric

On Thu, 2005-04-28 at 21:23 -0400, Mike Reed wrote:
> I second the recommendation for sourceforge search. I was looking for 
> something similar recently and I found a lot of results searching for 
> "helpdesk".
> 
> One system I liked was OneOrZero [http://www.oneorzero.com/]. It has a 
> good feature set and was simple to setup and use. GPL. PHP 4+, MySQL
> 
> - Mike
> 
> > Eric,
> > 
> > I would also suggest going to the http://www.sourceforge.net/ home 
> > page and doing a search on the terms: trouble ticket management. 
> > There are a number of interesting looking listings that might meet 
> > your needs, depending on the specifics of what you are looking for.
> > 
> > Here is one listing that was specific to trouble tickets and tracking 
> > computer hardware & software:
> > 
> > https://sourceforge.net/projects/irm/
> > 
> > "IRM (Information Resource Manager) is a Web-based asset tracking and 
> > trouble ticketing system built for IT departments and helpdesks. It 
> > keeps detailed information, both hardware and software, about each 
> > computer and network device in your organisation, as well as a 
> > complete history."
> > 
> > There were also a couple of listings for website content management 
> > software packages that I want to check into further, and that other 
> > folks on this list might be interested in as well:
> > 
> > https://sourceforge.net/projects/xoops/
> > 
> > "XOOPS is a dynamic web content management system written in PHP for 
> > the MySQL database. It's object orientation makes it an ideal tool for 
> > developing small to large community websites, intra company and 
> > corporate portals, weblogs and much more."
> > 
> > https://sourceforge.net/projects/phpwebsite/
> > 
> > "Developed by the Web Technology Group at Appalachian State 
> > University, phpWebSite provides a complete web site content management 
> > system ( CMS ). All client output is XHTML 1.0 and meets the W3C's Web 
> > Accessibility Initiative requirements."
> > 
> > Perry Godwin
> > Thelema Networks
> > P.O. Box 25005
> > Lansing, MI 48909-5005
> > Tel: 517-485-2544
> > Email: peregryn2356 at yahoo.com 
> >
> >
> > */Jason Green /* wrote:
> >
> > I haven't used this, but TuxShop looks promising. Simple point of
> > sale
> > system with client management. SQL based, GPL'd, cross-platform.
> > http://tuxshop.sourceforge.net/features.php
> >
> > Eric Miller wrote:
> >
> > >I'm google-ing for service support and crm software but I know
> > some of
> > >you might already be using something - so I thought I'd ask for
> > >suggestions. Something that can issue/track trouble tickets,
> > provide a
> > >knowledge base so I can search for prior solutions to problems, and
> > >billing I guess for a start. Any other features I should look for?
> > >
> >
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