[GLLUG] Service support software]

[Eric Miller]

I can put together a lug presentation on one of them after I get it
setup.


On Fri, 2005-04-29 at 08:03 -0700, Perry_rg wrote:
> Eric,
>  
> I would be interested in hearing about your experiences with
> the software that you end up picking.  I will probably be implementing
> similar software in the future myself.
>  
> Perry Godwin
> Thelema Networks
> Tel: 517-485-2544
> Email: peregryn2356 at yahoo.com 
> 
> Eric Miller <eric.john.miller at gmail.com> wrote:
>         Thanks to everyone for their suggestions and comments. I've
>         got several
>         to look into!
>         
>         Eric
>         
>         On Thu, 2005-04-28 at 21:23 -0400, Mike Reed wrote:
>         > I second the recommendation for sourceforge search. I was
>         looking for 
>         > something similar recently and I found a lot of results
>         searching for 
>         > "helpdesk".
>         > 
>         > One system I liked was OneOrZero
>         [http://www.oneorzero.com/]. It has a 
>         > good feature set and was simple to setup and use. GPL. PHP 4
>         +, MySQL
>         > 
>         > - Mike
>         > 
>         > > Eric,
>         > > 
>         > > I would also suggest going to the
>         http://www.sourceforge.net/ home 
>         > > page and doing a search on the terms: trouble ticket
>         management. 
>         > > There are a number of interesting looking listings that
>         might meet 
>         > > your needs, depending on the specifics of what you are
>         looking for.
>         > > 
>         > > Here is one listing that was specific to trouble tickets
>         and tracking 
>         > > computer hardware & software:
>         > > 
>         > > https://sourceforge.net/projects/irm/
>         > > 
>         > > "IRM (Information Resource Manager) is a Web-based asset
>         tracking and 
>         > > trouble ticketing system built for IT departments and
>         helpdesks. It 
>         > > keeps detailed information, both hardware and software,
>         about each 
>         > > computer and network device in your organisation, as well
>         as a 
>         > > complete history."
>         > > 
>         > > There were also a couple of listings for website content
>         management 
>         > > software packages that I want to check into further, and
>         that other 
>         > > folks on this list might be interested in as well:
>         > > 
>         > > https://sourceforge.net/projects/xoops/
>         > > 
>         > > "XOOPS is a dynamic web content management system written
>         in PHP for 
>         > > the MySQL database. It's object orientation makes it an
>         ideal tool for 
>         > > developing small to large community websites, intra
>         company and 
>         > > corporate portals, weblogs and much more."
>         > > 
>         > > https://sourceforge.net/projects/phpwebsite/
>         > > 
>         > > "Developed by the Web Technology Group at Appalachian
>         State 
>         > > University, phpWebSite provides a complete web site
>         content management 
>         > > system ( CMS ). All client output is XHTML 1.0 and meets
>         the W3C's Web 
>         > > Accessibility Initiative requirements."
>         > > 
>         > > Perry Godwin
>         > > Thelema Networks
>         > > P.O. Box 25005
>         > > Lansing, MI 48909-5005
>         > > Tel: 517-485-2544
>         > > Email: peregryn2356 at yahoo.com 
>         > >
>         > >
>         > > */Jason Green /* wrote:
>         > >
>         > > I haven't used this, but TuxShop looks promising. Simple
>         point of
>         > > sale
>         > > system with client management. SQL based, GPL'd,
>         cross-platform.
>         > > http://tuxshop.sourceforge.net/features.php
>         > >
>         > > Eric Miller wrote:
>         > >
>         > > >I'm google-ing for service support and crm software but I
>         know
>         > > some of
>         > > >you might already be using something - so I thought I'd
>         ask for
>         > > >suggestions. Something that can issue/track trouble
>         tickets,
>         > > provide a
>         > > >knowledge base so I can search for prior solutions to
>         problems, and
>         > > >billing I guess for a start. Any other features I should
>         look for?
>         > > >
>         > >