[GLLUG] problem/ticket tracking systems

[Charles Ulrich]

I have absolutely zero experience with any of these, but these
helpdesk/ticket systems are listed in the latest Fantastico:

http://www.craftysyntax.com/
http://helpcenterlive.com/dru/
http://www.osticket.com/
http://www.perldesk.com/
http://www.phpsupporttickets.com/

I don't know which, if any, are open source. Don't forget to check
freshmeat.net.

Charles

On Jan 4, 2008 3:09 PM, Mark Szidik/mlc <SzidikM at mlcnet.org> wrote:
>
> Anyone using a trouble ticket tracking system that they can recommend?   I
> have looked at Mantis, and RT and both are a bit cumbersome for my needs.
> (RT is a nightmare of Perl modules to install (at least on Centos))  Trac
> and Bugzilla are too oriented towards software development for my needs.
>
> Oh,  the software needs to be OSS and Linux friendly.
>
> Thanks,
>
> ---
>  Mark Szidik, CIO
>  Michigan Library Consortium
>  1407 Rensen Street, Suite 1,  Lansing, MI 48910-3657
>  Ph:800.530.9019 x117   Fax:517.492.3881
>  Ph:517.492.3817
>  MLC - Partnerships. Solutions. Excellence.
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