[GLLUG] problem/ticket tracking systems

[Mark Szidik/mlc]

> Mark Szidik/mlc wrote:
> > Anyone using a trouble ticket tracking system that they can recommend? 
  I
> > have looked at Mantis, and RT and both are a bit cumbersome for my 
needs.
> > (RT is a nightmare of Perl modules to install (at least on Centos)) 
Trac
> > and Bugzilla are too oriented towards software development for my 
needs.
> >
> > Oh,  the software needs to be OSS and Linux friendly.

> What are you trying to do with the system?  I'm a big fan of CVSTrac,
> which is Trac's older brother, a lot faster and quite simple to set up 
and
> use.  But it was written for software development.

> Are you by some chance looking more for a helpdesk system?


Yeah,  maybe 'helpdesk' is a better way to describe the application.   We 
support the mel.org project and libraries need to report problems to us. 
We need to assign those problems to staff, track the problems, and build 
FAQ's out of the problem resolutions.



---
Mark Szidik, CIO
Michigan Library Consortium
1407 Rensen Street, Suite 1,  Lansing, MI 48910-3657
Ph:800.530.9019 x117   Fax:517.492.3881
Ph:517.492.3817
MLC - Partnerships. Solutions. Excellence.

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