[GLLUG] Web site access error & related diagnostics

[Douglas L. Gordillo]

Hi Frank,

The MS diagnostic tool only uses connections to Microsoft to diagnose, I
would think that the problem is a DNS server problem or a network
problem, it would be great to have a traceroute or a nslookup result.
Anyway that is the most common problem I've seen in my client networks.

Douglas L. Gordillo



Frank Dolinar wrote:
> To everyone I talked with on Thursday and anyone else who's interested...
>
> My friend John was trying to access a page on my website and was
> unable to do so.
> Based on what he was doing, the fact that I can reach my website and
> this specific page from any machine, OS, & browser that I've tried, I
> don't know what his problem is.
> (I've tried several machines, at home and at work, variously using
> WinXP Pro SP2, Mac OS X 10.4, and Ubuntu Linux 8.04 as operating
> systems and IE 6 / 7, FireFox 3.0.8, Opera 9.64 , and Safari 4.528 as
> browsers.  I have IE and FireFox on my XP machine at work; IE,
> FireFox, Opera, and Safari on my XP machine at home, Firefox & Safari
> on my MacBook, and Firefox on my Ubuntu computer at home.  Had no
> problem with any configuration.)
>
> He provided an output from a diagnostic run.  If anyone identifies
> some sort of smoking gun in the diagnostic data, or if you try the URL
> and are unable to get in and can provide some illumination of this or
> possible other problems, I'd appreciate hearing whatever you have to
> offer.
>
> I also notice in the diagnostic data he provided that I see a lot of
> references to  www.microsoft.com  in the text, but no reference to 
> www.nanosteps.net  (i.e. my website).
> The only thing I can think is that he's running a version of Vista and
> it's blocking his access.
> Is this a whitelisting problem of some sort?  If so, does anyone know
> how to fix it?
>
> As usual, any help will be much appreciated.
>
> Thanks,
> Frank
>
> P.S. John's email text to me is shown below:
>
> ---------------------------------------------
> I tried to log into http://www.nanosteps.net/~DiabologicNew.html and got a message that I could not connect to the page. I'm attaching the diagnostics.
>   
> ---------------------------------------------
>
> -- 
> *================================================================*
> *  Frank Dolinar                       frank.dolinar at comcast.net *
> *  nanoSteps, LLC                              www.nanosteps.net *
> *  PO Box 886                                       517.351.1899 *
> *  East Lansing, MI 48826-0886                                   *
> *----------------------------------------------------------------*
> *          Dream big, aim high, shoot for the stars...           *
> *          and learn everything you can along the way.           *
> *================================================================*
>   
> ------------------------------------------------------------------------
>
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