[GLLUG] Web site access error & related diagnostics

[Richard Houser]

I agree.  I suspect a traceroute output will be the most useful information
you could get here.

It could also be a client-side firewall or SSL problem as well.  If the
traceroute doesn't show a general IP level error, I'd suggest repeating the
connection attempt with any non-MS firewall disabled (ex. Norton Internet
Security, etc.).  I suggest you also get the client-IP (from one of the
what's my IP sites) and cross-reference server logs to see if you're seeing
any traffic on the website.

On Sun, Apr 19, 2009 at 11:56 AM, Douglas L. Gordillo <dg at js.com.gt> wrote:

> Hi Frank,
>
> The MS diagnostic tool only uses connections to Microsoft to diagnose, I
> would think that the problem is a DNS server problem or a network
> problem, it would be great to have a traceroute or a nslookup result.
> Anyway that is the most common problem I've seen in my client networks.
>
> Douglas L. Gordillo
>
>
>
> Frank Dolinar wrote:
> > To everyone I talked with on Thursday and anyone else who's interested...
> >
> > My friend John was trying to access a page on my website and was
> > unable to do so.
> > Based on what he was doing, the fact that I can reach my website and
> > this specific page from any machine, OS, & browser that I've tried, I
> > don't know what his problem is.
> > (I've tried several machines, at home and at work, variously using
> > WinXP Pro SP2, Mac OS X 10.4, and Ubuntu Linux 8.04 as operating
> > systems and IE 6 / 7, FireFox 3.0.8, Opera 9.64 , and Safari 4.528 as
> > browsers.  I have IE and FireFox on my XP machine at work; IE,
> > FireFox, Opera, and Safari on my XP machine at home, Firefox & Safari
> > on my MacBook, and Firefox on my Ubuntu computer at home.  Had no
> > problem with any configuration.)
> >
> > He provided an output from a diagnostic run.  If anyone identifies
> > some sort of smoking gun in the diagnostic data, or if you try the URL
> > and are unable to get in and can provide some illumination of this or
> > possible other problems, I'd appreciate hearing whatever you have to
> > offer.
> >
> > I also notice in the diagnostic data he provided that I see a lot of
> > references to  www.microsoft.com  in the text, but no reference to
> > www.nanosteps.net  (i.e. my website).
> > The only thing I can think is that he's running a version of Vista and
> > it's blocking his access.
> > Is this a whitelisting problem of some sort?  If so, does anyone know
> > how to fix it?
> >
> > As usual, any help will be much appreciated.
> >
> > Thanks,
> > Frank
> >
> > P.S. John's email text to me is shown below:
> >
> > ---------------------------------------------
> > I tried to log into http://www.nanosteps.net/~DiabologicNew.html<http://www.nanosteps.net/%7EDiabologicNew.html>and got a message that I could not connect to the page. I'm attaching the
> diagnostics.
> >
> > ---------------------------------------------
> >
> > --
> > *================================================================*
> > *  Frank Dolinar                       frank.dolinar at comcast.net *
> > *  nanoSteps, LLC                              www.nanosteps.net *
> > *  PO Box 886                                       517.351.1899 *
> > *  East Lansing, MI 48826-0886                                   *
> > *----------------------------------------------------------------*
> > *          Dream big, aim high, shoot for the stars...           *
> > *          and learn everything you can along the way.           *
> > *================================================================*
> >
> > ------------------------------------------------------------------------
> >
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>
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