[GLLUG] Browser problems
dbosman at msu.edu
Sun Nov 7 11:52:41 EST 2010
It sounds like the machine is infested. I've seen the same behavior at
If it can be rolled back a couple of months, to a restore point before
the issue, it might be salvaged.
Barring that, or even if it works, scan with Malwarebytes' Anti-Malware
If those two things don't work, a re-install from scratch may be faster
than repeated attempts at repair.
Also, if they have to keep Vista, have him download and install
Microsoft's Security Essentials package and un-install his other
Microsoft has a better idea of what can go wrong with their software
than any other "free" product and many of the pay products.
Have him try Ubuntu Studio.
On 11/7/2010 8:51 AM, Frank Dolinar wrote:
> Hi, everyone,
> I was talking with a friend yesterday who presented me with a
> problem for which I have no answer.
> Perhaps one of you can shed some light on the situation.
> His computer is a recent Dell system with an Intel quad-core chip,
> running Vista (Vista Home, I believe), and he's had both IE and
> Firefox browsers stop working, each claiming that it can't access the
> particular site requested (pick a site, doesn't matter). IE failed
> about a month ago. Firefox failed last Tuesday.
> He also has Chrome on the system, and that appears to work without
> I verified this situation on his computer. Baffling.
> I did a complete uninstall of Firefox and downloaded and
> reinstalled it. Same error.
> My suspicion is that there's some bit of malware that is causing
> this situation. I'm wondering whether the problem isn't caused by
> malware but by something in either the Chrome browser or some problem
> with his firewall. He also said that he has more than one anti-virus
> package installed on his system -- which I believe is not recommended.
> That's what I know at the moment.
> If anyone can suggest an approach or a solution, I'd appreciate
> any help you can provide.
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