Advanced OS Questions only you can answer... (fwd)

[Matt Holtz]

How do you think Red Hat makes their money?  Selling support.

Sean wrote:
> It sounds kind of dumb, but I don't think the thought ever crossed my mind
> about _paying_ for freebsd support. I guess it kind of caught me offguard. 
> 
> 
> On Wed, 23 Aug 2000, Adam wrote:
> 
> > On Wed, 23 Aug 2000, Sean wrote:
> > 
> > >If they are HS level questions, I think he might be an asset *lol*
> > >
> > >Who do you _pay_ to call for freebsd support? 
> > 
> > If this question isnt rhetorical, www.bsdi.com offers support via email
> > and phone and various levels of involvement for one-shot and contract
> > deals.  Before BSDi merged with Walnut Creek, you could also get support
> > for FreeBSD from WC.  I cannot comment on how much these services are used
> > but I know at least some people do, most likely people using FreeBSD for
> > servers without knowing much of Unix at all.  If their favorite buddy to
> > ask support from is not around and a customer wants a mail alias added
> > pronto,  I guess you have someone to call.  The cost of the support can be
> > less than the money lost due to a lost customer :) People running servers
> > for clients can also sometimes charge their customers rediculous amounts
> > for change requests which allows the owner to use commercial support if
> > needed..
> > 
> 
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-- 
Matt Holtz
Voyager Network Engineer