[GLLUG] problem/ticket tracking systems

Clay Dowling clay at lazarusid.com
Fri Jan 4 16:42:26 EST 2008


Mark Szidik/mlc wrote:
> Anyone using a trouble ticket tracking system that they can recommend?   I
> have looked at Mantis, and RT and both are a bit cumbersome for my needs.
> (RT is a nightmare of Perl modules to install (at least on Centos))  Trac
> and Bugzilla are too oriented towards software development for my needs.
>
> Oh,  the software needs to be OSS and Linux friendly.

What are you trying to do with the system?  I'm a big fan of CVSTrac,
which is Trac's older brother, a lot faster and quite simple to set up and
use.  But it was written for software development.

Are you by some chance looking more for a helpdesk system?

Clay
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